Definations

• Services:  Includes ride bookings, transportation, and related offerings provided by 13 Melbourne Airport Taxi.
• User:  Refers to any individual or entity accessing our services.
• Driver:   Refers to individuals operating vehicles on behalf of 13 Melbourne Airport Taxi.

Booking and Payment

Booking

• Users can book rides via our website, mobile application, or by phone.
• Bookings are subject to availability and confirmation.

Payment

• Payments can be made via cash, credit/debit cards, or any other payment methods accepted by us.
• Full payment must be made at the end of the trip unless otherwise agreed.

Cancellation Policy

• Users may cancel bookings before the scheduled pickup time without incurring a fee.
• Late cancellations or no-shows may result in a cancellation fee.
• Drivers may cancel a booking if users are not present at the pickup location within a reasonable time.

User Responsibilities

• Provide accurate booking details, including pickup and drop-off locations.
• Be respectful towards drivers and other passengers.
• Ensure the vehicle is not damaged or soiled during the trip.
• Comply with applicable laws and regulations during the ride.

Driver Responsibilities

• Arrive at the pickup location on time.
• Provide a safe and comfortable ride.
• Adhere to traffic laws and regulations.
• Maintain the cleanliness and condition of the vehicle.

Liability

• We are not liable for delays caused by traffic, weather, or unforeseen circumstances.
• Users are responsible for personal belongings left in the vehicle.
• We are not liable for any direct or indirect damages arising from the use of our services, except as required by law.
• Maintain the cleanliness and condition of the vehicle.

Dispute Resolution

Any disputes arising from these Terms shall be resolved through negotiation. If unresolved, disputes may be referred to mediation or arbitration in Melbourne, Australia.

Governing Law

These Terms are governed by the laws of Victoria, Australia.